Internal Applicants Only: Reference Services Assistant (12.8 hours per week)
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an opportunity for a highly motivated and organised individual to join our Reference Services team. This is a varied and interesting role where the successful candidate will make a key contribution to facilitating access to the Library’s collections to both remote and onsite individuals.
You will work as part of a team of Reference Services Assistants delivering a high level of customer service to visitors to the General Reading Room, assisting with their enquiries and ensuring that any requested collection material is properly tracked through the Alma library management system.
Additionally you will striving to promote and facilitate access to the Library’s collections and services to patrons from across the world. This will include providing a high quality enquiry service, using LibAnswers to respond to enquiries and live chats in a timely and accurate fashion as well as assisting with displays, tours and outreach opportunities that arise.
We are looking for an applicant with excellent communication and team-working skills, who is focussed on working collaboratively to deliver high quality outcomes for the Library.
This is a varied and unpredictable role which requires a flexible attitude and good attention to detail, excellent organisational skills, and the ability to work unsupervised.
Good research skills and customer services experience are highly desired. If this sounds like you, then we look forward to reading your application.
Working Pattern: Tuesday, Wednesday 16:00-19:00, Saturday 09:42-17:00
Please contact Angus Wark a.wark@nls.uk if you have any questions about the post. The full job description is at the bottom of this page.
The National Library of Scotland
The National Library of Scotland preserves the memory of the nation with collections that span the centuries, from the earliest times to the digital age. Our collections document the influence of Scots at home and abroad, while reflecting the ideas and cultures of the world. They cover all aspects of human endeavour in multiple formats, including books, manuscripts, archives, websites, maps, music, moving image and sound.
We support education, research, business and innovation and our work enhances the reputation of Scotland as a country with a rich cultural heritage and a vibrant future. We are committed to providing easy access to our physical and digital collections and delivering services that are open and available to all. It is a place for inspiration, exploration and enjoyment, where everyone is treated with dignity and respect.
There are around 320 of us working at the Library who all contribute in different ways, whether welcoming our visitors, planning our events and exhibitions, developing and caring for our collections or looking after our buildings and people.
The Benefits
For more benefit information see our staff benefits website page.
For more information on applying see our application process website page.
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