IT Helpdesk Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re looking for an experienced IT Helpdesk Officer to join our small, busy IT Support Team in the Library’s Digital Department. The team carries out a wide and diverse range activities such as completing service desk requests, troubleshooting issues with laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring that devices are optimised against cyber security threats. The IT Support Team works closely with our IT Infrastructure Team, which oversees the network, storage and servers.
What we are looking for -
We’re looking for someone with great communication skills who will act as the first point of contact for colleagues accessing our IT services. You’ll have practical experience of working in an IT Helpdesk or Support environment, be comfortable with the rapid pace of change in IT, able to work on your own initiative as well as being a great team player and committed to continuously updating your skills and knowledge. If this sounds like you, then we look forward to reading your application
What we can offer you -
If you are successful, you will be working for one of Scotland’s premier cultural institutions, a library that holds the nation’s memory in its vast collections. You’ll have the opportunity to work flexibly, where the service allows, and we’ll provide you with training and development opportunities. We have generous annual leave and offer a pension scheme. And of course, you’ll join a team of great colleagues.
The full job description can be found at the bottom of this page.
You can contact our IT Support Manager Lynn King (l.king@nls.uk) if you have any questions about the post. Interviews will be held on 13 and 14 November 2024.
We encourage applications from people who belong to marginalised communities particularly people of colour, those from a working class background, disabled and LGBTQ+ people.
The National Library of Scotland
The National Library of Scotland preserves the memory of the nation with collections that span the centuries, from the earliest times to the digital age. Our collections document the influence of Scots at home and abroad, while reflecting the ideas and cultures of the world. They cover all aspects of human endeavour in multiple formats, including books, manuscripts, archives, websites, maps, music, moving image and sound.
We support education, research, business and innovation and our work enhances the reputation of Scotland as a country with a rich cultural heritage and a vibrant future. We are committed to providing easy access to our physical and digital collections and delivering services that are open and available to all. It is a place for inspiration, exploration and enjoyment, where everyone is treated with dignity and respect.
There are around 320 of us working at the Library who all contribute in different ways, whether welcoming our visitors, planning our events and exhibitions, developing and caring for our collections or looking after our buildings and people.
The Benefits
For more benefit information see our staff benefits website page.
For more information on applying see our application process website page.
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